Effective Date: February 2026
Version: 1.0
Last Updated: February 16, 2026
1. INTRODUCTION
This Cookie Policy explains how Zetraxa Technologies ("we," "our," "us") uses cookies and similar technologies on our website and Platform. By accessing or using our Platform, you consent to the use of cookies as described in this policy.
1.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how visitors use their site.
1.2 Similar Technologies
This policy also covers similar technologies including:
- Local Storage: Data stored locally on your browser
- Session Storage: Temporary data storage during your session
- Web Beacons: Small transparent images used to track user behavior
- Pixel Tags: Similar to web beacons, used in emails and web pages
- Fingerprinting: Techniques to identify devices based on configuration
2. TYPES OF COOKIES WE USE
2.1 By Duration
Session Cookies
- Temporary cookies that expire when you close your browser
- Used to maintain your session and remember your actions during a single visit
- Essential for platform functionality
Persistent Cookies
- Remain on your device for a set period or until manually deleted
- Used to remember your preferences and settings across sessions
- Help improve your experience on return visits
2.2 By Source
First-Party Cookies
- Set by Zetraxa directly
- Used for platform functionality and analytics
- Controlled by our privacy practices
Third-Party Cookies
- Set by third-party service providers
- Used for analytics, advertising, and integrations
- Subject to third-party privacy policies
2.3 By Purpose
2.3.1 Essential Cookies (Strictly Necessary)
These cookies are required for the Platform to function properly. They enable core functionality such as:
| Cookie Name | Purpose | Duration |
|-||-|
| `session_id` | Maintains your logged-in session | Session |
| `csrf_token` | Security token to prevent cross-site request forgery | Session |
| `auth_token` | Authentication token for secure access | 30 days |
| `language` | Remembers your language preference | 1 year |
| `timezone` | Stores your timezone setting | 1 year |
| `business_id` | Identifies your business context | Session |
| `location_id` | Remembers selected business location | 30 days |
These cookies cannot be disabled as they are essential for Platform operation.
2.3.2 Functional Cookies
These cookies enable enhanced functionality and personalization:
| Cookie Name | Purpose | Duration |
|-||-|
| `theme_preference` | Remembers your theme (light/dark) | 1 year |
| `dashboard_layout` | Stores your dashboard configuration | 1 year |
| `table_preferences` | Remembers table sorting and filtering | 30 days |
| `pos_settings` | Stores POS terminal preferences | 30 days |
| `grid_settings` | Remembers grid view preferences | 30 days |
| `sidebar_state` | Remembers sidebar collapsed/expanded state | 30 days |
| `notification_prefs` | Stores notification preferences | 1 year |
2.3.3 Analytics and Performance Cookies
These cookies help us understand how visitors interact with the Platform:
| Cookie Name | Purpose | Duration |
|-||-|
| `_ga` | Google Analytics - distinguishes users | 2 years |
| `_ga_` | Google Analytics - maintains session state | 2 years |
| `_gid` | Google Analytics - distinguishes users | 24 hours |
| `_utmz` | Tracks traffic sources | 6 months |
| `_utmt` | Throttles request rate | 10 minutes |
| `analytics_id` | Internal analytics identifier | 2 years |
| `page_views` | Tracks page view counts | 30 days |
| `session_duration` | Measures session length | Session |
2.3.4 Marketing and Advertising Cookies
These cookies are used for marketing purposes:
| Cookie Name | Purpose | Duration |
|-||-|
| `_fbp` | Facebook Pixel - tracks conversions | 3 months |
| `fr` | Facebook - delivers targeted ads | 3 months |
| `ads_prefs` | Stores advertising preferences | 1 year |
| `remarketing_id` | Google remarketing identifier | 2 years |
| `landing_page` | Remembers first landing page | 30 days |
| `referral_source` | Tracks referral source | 30 days |
2.3.5 Social Media Cookies
These cookies enable social media features:
| Cookie Name | Purpose | Duration |
|-||-|
| `social_share` | Enables social sharing functionality | Session |
| `social_prefs` | Remembers social media preferences | 1 year |
2.3.6 Integration Cookies
These cookies support third-party integrations:
| Cookie Name | Purpose | Duration |
|-||-|
| `shopify_session` | Shopify integration session | Session |
| `woocommerce_token` | WooCommerce integration token | 30 days |
| `payment_session` | Payment gateway session | Session |
| `chat_session` | Support chat session | Session |
3. PURPOSE OF COOKIES
3.1 Authentication and Security
- Verify your identity when logged in
- Protect against fraudulent login attempts
- Prevent cross-site request forgery (CSRF)
- Secure your session data
3.2 User Experience
- Remember your preferences and settings
- Provide personalized content
- Enable language and timezone settings
- Maintain your dashboard configuration
3.3 Platform Functionality
- Enable core ERP and POS features
- Support multi-location operations
- Facilitate integrations with third-party services
- Enable real-time data synchronization
3.4 Analytics and Improvement
- Understand how users interact with the Platform
- Identify and fix technical issues
- Improve Platform performance
- Develop new features based on usage patterns
3.5 Marketing and Communication
- Measure the effectiveness of marketing campaigns
- Deliver relevant content and offers
- Support retargeting efforts
- Track conversion from marketing channels
4. THIRD-PARTY COOKIES
4.1 Google Analytics
We use Google Analytics to understand how visitors use our Platform. Google Analytics cookies collect information about:
- Pages visited and time spent
- Navigation paths through the Platform
- Device and browser information
- Geographic location (country/region level)
For more information: [Google Analytics Privacy](https://policies.google.com/privacy)
4.2 Facebook Pixel
We use Facebook Pixel to:
- Track conversions from Facebook ads
- Optimize ad delivery
- Build targeted audiences
For more information: [Facebook Cookie Policy](https://www.facebook.com/policies/cookies/)
4.3 Payment Processors
Payment gateway cookies are used to:
- Process secure transactions
- Prevent fraud
- Verify payment authenticity
4.4 Support Chat
Live chat cookies enable:
- Real-time customer support
- Chat history maintenance
- Support agent availability status
4.5 Integration Partners
Third-party integrations may set their own cookies:
- Shopify
- WooCommerce
- WhatsApp Business
- Other connected services
5. MANAGING COOKIES
5.1 Browser Settings
You can control cookies through your browser settings:
Google Chrome:
1. Click the three dots in the top-right corner
2. Go to Settings > Privacy and security > Cookies
3. Choose your preferred cookie settings
Mozilla Firefox:
1. Click the menu button
2. Go to Options > Privacy & Security
3. Under Cookies and Site Data, select your preferences
Safari:
1. Click Safari > Preferences
2. Go to Privacy tab
3. Under Cookies and website data, select your preference
Microsoft Edge:
1. Click the three dots in the top-right corner
2. Go to Settings > Cookies and site permissions
3. Manage your cookie settings
Mobile Browsers:
- iOS Safari: Settings > Safari > Privacy & Security
- Android Chrome: Settings > Privacy and security > Cookies
5.2 Opt-Out Options
Google Analytics Opt-Out:
- Install the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout)
Facebook Opt-Out:
- Visit [Facebook Ad Preferences](https://www.facebook.com/adpreferences/)
General Opt-Out:
- Visit [Your Online Choices](https://www.youronlinechoices.com/)
5.3 Do Not Track
We respect Do Not Track (DNT) signals where required by law. However, not all browsers support DNT, and its effectiveness varies.
5.4 Cookie Consent Management
When you first visit our Platform, you will see a cookie consent banner allowing you to:
- Accept all cookies
- Accept only essential cookies
- Customize your cookie preferences
- Access this Cookie Policy
You can change your preferences at any time by clicking the "Cookie Settings" link in the footer.
6. IMPACT OF DISABLING COOKIES
6.1 Essential Cookies
If you disable essential cookies:
- You will not be able to log in
- The Platform will not function properly
- Core features will be unavailable
6.2 Functional Cookies
If you disable functional cookies:
- Your preferences will not be saved
- You will need to reconfigure settings each visit
- Some personalization features will be unavailable
6.3 Analytics Cookies
If you disable analytics cookies:
- The Platform will still function normally
- We will not be able to improve the Platform based on your usage
- You will still see the same content
6.4 Marketing Cookies
If you disable marketing cookies:
- You will see less relevant advertisements
- The Platform will function normally
- You may see more generic advertising
7. COOKIES AND MOBILE APPLICATIONS
7.1 Mobile App Tracking
Our mobile applications may use:
- Device identifiers
- Mobile advertising IDs (IDFA/GAID)
- Push notification tokens
- App analytics tools
7.2 Mobile Privacy Settings
You can manage mobile tracking through:
- iOS: Settings > Privacy > Tracking
- Android: Settings > Google > Ads
8. COOKIES IN EMAILS
8.1 Email Tracking
Our emails may contain:
- Pixel tags to track email opens
- Links with tracking parameters
- Analytics to measure engagement
8.2 Managing Email Tracking
- Disable image loading in your email client
- Use email clients that block tracking pixels
- Unsubscribe from marketing emails
9. SPECIFIC PLATFORM COOKIES
9.1 POS Terminal Cookies
Point of Sale terminals use cookies for:
- Register identification
- Cash drawer status
- Receipt printer settings
- Offline mode synchronization
9.2 Multi-Location Cookies
Multi-location businesses use cookies for:
- Location selection
- Location-specific inventory
- Location-based permissions
- Regional settings
9.3 Integration Session Cookies
Integration cookies maintain:
- API authentication states
- Data sync timestamps
- Integration configuration
- Error logging
10. COOKIE SECURITY
10.1 Security Measures
We implement security measures for cookies:
- Secure flag (transmitted only over HTTPS)
- HttpOnly flag (not accessible via JavaScript)
- SameSite attribute (prevents cross-site request forgery)
- Encryption of sensitive cookie data
10.2 Cookie Expiration
- Session cookies expire when you close your browser
- Persistent cookies have defined expiration dates
- Authentication tokens have limited validity periods
- Security cookies are regularly rotated
11. LEGAL BASIS FOR COOKIES (GDPR)
11.1 Consent
For users in the European Economic Area:
- We obtain consent before setting non-essential cookies
- Consent is freely given, specific, and informed
- You can withdraw consent at any time
11.2 Legitimate Interests
Some cookies are set based on legitimate interests:
- Security and fraud prevention
- Basic analytics for service improvement
- Essential platform functionality
11.3 Contract Performance
Certain cookies are necessary for:
- Providing the services you requested
- Maintaining your account
- Processing transactions
12. CHILDREN'S PRIVACY
Our Platform is not intended for children under 18. We do not knowingly use cookies to collect personal information from children. If you believe a child has provided personal information, please contact us.
13. UPDATES TO THIS POLICY
13.1 Changes
We may update this Cookie Policy to reflect:
- Changes in our cookie practices
- New technologies or services
- Legal or regulatory requirements
- Industry best practices
13.2 Notification
- Material changes will be posted on this page
- We may display a banner notifying you of changes
- Continued use after changes constitutes acceptance
14. CONTACT INFORMATION
14.1 Cookie Inquiries
For questions about our use of cookies:
Zetraxa Technologies
Email: [email protected]
Website: www.zetraxa.com/cookie-policy
14.2 Data Protection Officer
For GDPR-related cookie inquiries:
Email: [email protected]
14.3 Cookie Preferences
To change your cookie preferences:
Visit: www.zetraxa.com/cookie-settings
15. COOKIE PREFERENCE CENTER
15.1 Your Current Settings
You can review and update your cookie preferences at any time by visiting our Cookie Preference Center.
15.2 Preference Categories
- Essential Cookies: Always active (required for platform operation)
- Functional Cookies: Optional (enhances your experience)
- Analytics Cookies: Optional (helps us improve)
- Marketing Cookies: Optional (personalizes advertising)
- Social Media Cookies: Optional (enables social features)
16. ADDITIONAL RESOURCES
16.1 Related Policies
- [Privacy Policy](/privacy-policy)
- [Terms of Service](/terms-of-service)
- [Data Protection](/data-protection)
16.2 External Resources
- [All About Cookies](https://www.allaboutcookies.org/)
- [Your Online Choices](https://www.youronlinechoices.com/)
- [Network Advertising Initiative](https://www.networkadvertising.org/)
17. GLOSSARY
| Term | Definition |
|||
| Cookie | Small text file stored on your device by a website |
| Session Cookie | Temporary cookie deleted when you close your browser |
| Persistent Cookie | Cookie that remains until expiration or manual deletion |
| First-Party Cookie | Cookie set by the website you are visiting |
| Third-Party Cookie | Cookie set by a domain other than the one you are visiting |
| Web Beacon | Small transparent image used to track user behavior |
| Local Storage | Browser storage that persists across sessions |
| Do Not Track | Browser setting requesting websites not to track you |
| Opt-Out | Choosing not to participate in certain tracking activities |
18. ACKNOWLEDGMENT
By using the Zetraxa Platform, you acknowledge that you have read and understood this Cookie Policy and consent to the use of cookies as described herein.
Last Updated: February 16, 2026
Version: 1.0
© 2026 Zetraxa Technologies. All Rights Reserved.